FAQ

You can pay by card creditoo taking CASH FORMULA. You must bring a credit card with his name on collecting the vehicle or accompanied by an authorization of a third person or CASH FORMULA, that the entire amount is left in bail and returned at the end of rental.

Most bookings will be confirmed within 24 hours. If you have not received confirmation, check your Spam folder of your mailbox before contacting us or contact the agency.

No, we do not add surcharges for amendment or cancellation of a rental car. Reservations are fully refundable at any time within 24 hours from the time of withdrawal. We deal personally with all changes and cancellations, which could not be carried out by our affiliates. If it returns before the vehicle will not be granted a refund for the unused days.

Must always submit the voucher prenotazionerilasciato Agency. This contains specific information on the car rental, prices and other data. If you make a reservation online or by phone, the voucher will be sent via e-mail or fax. At the headquarters of pick, signed a contract to be hired or paid by a binding confirmation or mail or fax. In addition to the voucher must present your passport (or ID), the license and the credit card. If the license is in a language that the local office is unable to read (eg Chinese), carry an international driving license. We do not accept copies of the documents indicated. You must submit the originals.

All our rates include liability insurance and fire. All of our package rates, in most cases, also include insurance against theft.

CDW-TP is the assurance that relieves the client from any financial liability in relation to the vehicle in case of accident or theft. In most cases, to obtain the collision and theft coverage, the customer must pay an additional deductible. Most car rental companies will offer insurance on the spot, which can reduce the amount of relief. The customer decide whether to accept the option.

In some cases it is possible, but not in others. Almost always adopted alternative delivery and collection and leave in another city or even foreign station under an additional fee agreed with the staff of Frank Rental. You can get a quote through the website and the department will contact Frank Car communicating the possibilities. If you do want to confirm the estimate or to book, you can cancel at any time either.

Anyone can book through our site to other people and pay by credit card. However, the person who collects the vehicle must present a credit card in his name to collect the vehicle or a form issued by Frank to authorize the rental payment and rental car and credit card holder will be placed on contract as the first driver.

In some cases you can rent a GPS system with the car. You must call this requirement when you request a quote or directly to the desk. The staff will contact Frank Car and advise on options available. May be applied in some additional costs to be paid locally.

Our rates are all inclusive, so they are not applied other costs. In the case of additional expenses, our staff will advise Frank Car before retiring. If you do not accept these costs, you can cancel the booking at any time.

Yes, you can use our services with a foreign license. If the local office should not be able to read its license (eg if written in Chinese), bring along an international license.

The cost for an additional driver varies from location to location. In some cases there are additional costs in some cases it costs a few euros a day exactly 5 euro included tax . When you request a quote online indicate additional driver option and our reservations department will inform you the cost before withdrawal. If you do not accept these costs, you can cancel the booking at any time without charge.

If the vehicle chosen to Booking is not available at the time of withdrawal, the staff of the Frank Car Rental will deliver a similar pattern. Also ensure the class but not the brand and/or model.

The one-off varies from location to location. After making a reservation and get a quote, our staff will inform the reservations department Frank rental costs before retiring. If you do not accept these costs, you can cancel the booking at any time without charge.

In some cases it is possible. Sometimes this involves additional costs. Contact us if you want home delivery.

Snow tires, ski racks and chains are always a special option and are not included in the budget. You must pay an additional cost at the time of withdrawal. In some cases snow tires and / or chains are required.

Extras not included in the budget to be paid to the headquarters of the withdrawal.